Winning Through Customer Service-New Edition

This workshop trains your sales and service personnel to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. The skills taught address the major concerns identified by over fifty organizations within the service industry and over 10 years of product field research. At the heart of this program, is a step-by-step process for conducting a customer service transaction.

Classroom Course Length: 1, or 1 ½ days or 3 half-days.
Delivery options available: Classroom and On-Line

Customer Service Skill Builders Online

Customer service is one of the critical factors that help an organization to maintain the competitive edge. You want to retain customers and build your business. Now, more than ever, with the new global business challenges and technologies, it is critical that service representatives understand their role in this and work to keep customers coming back. With Skill Builders such as: Delivering Customer Focused Service and Dealing with Difficult Customer Situations they can..

Delivery options available: Classroom Course Length: 1½ hours each.

Telesales and Service Series Online

Keeping existing customers is far less expensive than finding new ones. Every move your representatives make counts in keeping customers and winning new business. This series teaches your representatives to establish a positive relationship, make clear recommendations, negotiate with sensitivity, use effective listening skills and move confidently to the recommendation stage. Titles are: Initiating an Outbound Call, Making Customer Recommendations, Negotiating About Money, Completing the Customer Agreement, and the Incoming Sales or Service Call.

Delivery options available: Internet Course Length: 1½ hours each.

Star Service

Star Service is a four-hour version of our award winning Winning Through Customer Service program. It is specifically designed to teach the communication and customer service contact process to create positive outcomes from all customer contacts.

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