Our courses are available online through our virtual learning system. The cost per course varies. This fee gives you personal access to a course ranging from 30-days to a year depending on the contract and all of the Vital-Online supporting services such as a monitored discussion group, chat, help desk, and knowledge database. Multi-course discounts are available.
Supervision Series Online
Customer Service Online
Telesales and Services Online
Sales Online
Productivity Online
Bridging the Mix by Combining Classroom and Online Training
Vital Learning Corporation has actualized the concept of blending technology training formats with classroom-led training. Two of its product lines, the Supervision Series and Winning Through Customer Service, are fully integrated for combining classroom-based training and online training.
Essential Skills of Leadership
Managers
and team leaders will be able to Maintain and Enhance Team Member
Self-Esteem. This is the single most important skill a manager
or team leader can have. It is the ability to provide direction,
evaluate performance, correct work habits, manage complaints, and
resolve conflicts while supporting a team member’s sense of self-respect
and dignity.
Course Length: 1 to 1˝ hours
Essential Skills of Communicating
This
basic module describes the dynamics of effective communications.
It shows active listening techniques, how to recognize nonverbal
cues, how to probe for clarification, and how to confirm another
person’s understanding of the issues. Assuring that people understand
each other is the fundamental challenge in organizations today.
This module meets that challenge.
Course Length: 1 to 1˝ hours
Effective Discipline
Most
managers and team leaders dislike having to discipline team members.
They know feelings can be easily hurt and resentment can linger
for a long time. The skills managers and team leaders will learn
in Effective Discipline will preserve team members’ self respect
and egos while changing the unacceptable behavior. This process
encourages the best kind of discipline, self-discipline. It also
motivates team members to accomplish their goals and work well within
the organization.
Course Length: 1 to 1˝ hours
Delegating
This
module give valuable insights into and practice of the “Three W’s”
of effective delegation: When should team leaders delegate? Whom
should they delegate to? And What explanation should they give to
team members? This module also teaches how to use delegation as
a motivational tool.
Course Length: 1 to 1˝ hours
Coaching Job Skills
Once
a team member’s performance has been assessed, the team leader identifies
specific areas that need improvement. This module teaches the participant
how to demonstrate the needed skills to the team member and how
to motivate him or her to pursue them. The result can prove rewarding
for everyone involved.
Course Length: 1 to 1˝ hours
Resolving Conflicts
Whenever
people work together, conflicts arise. They may be simple misunderstandings
that your managers and team leaders can clear up. Or they may reveal
subtle, but pervasive, morale problems that threaten to tear the
delicate fabric of your organization. This module teaches managers
and team leaders how to explore a conflict and get to the heart
of the problem to correct it before it’s too late.
Course Length: 1 to 1˝ hours
Managing Complaints
As
the leaders on the front line, managers and team leaders are often
the first to hear team member complaints. Though Sometimes they
may seem a barrage of whining, each complaint should be addressed
and resolved. This module teaches how to resolve simple complaints
and identify the “hidden agendas” that so often underlie chronic
grievances.
Course Length: 1 to 1˝ hours
Communicating Up
Most
managers and team leaders realize the importance of upward communication,
but few accept the responsibility for the quality and effectiveness
of communicating with their own managers. Managers and team leaders
will learn how to frame communications so that a desired result
is achieved.
Course Length: 1 to 1˝ hours
Supporting Change
As the link between management goals and the frontline labor force, the manager or team leader is the key to preparing for change. Dealing with the comfort level of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module teaches managers and team leaders how to introduce change without inducing defensive reactions.
Course Length: 1 to 1˝ hours
Developing Performance Goals and Standards
Unless
your managers and team leaders are successful in spelling out the
organization’s specific goals, their team members are not going
to know how to meet those objectives. This module teaches how to
establish specific, measurable attainable, result-oriented and time-framed
performance standards. It then illustrates the steps that gain team
member agreement and commitment to those performance standards.
Course Length: 1 to 1˝ hours
Providing Performance Feedback
This
module shows the way evaluation is done by the experts. First, relevant
performance standards are established. Then, the team member’s own
performance evaluation is solicited on a timely basis. The team
leader provides timely feedback on a regular basis and at the completion
of every job assignment. This accomplished, the stage is set for
a summary evaluation that will be clear and credible to the team
member.
Course Length: 1 to 1˝ hours
Improving Work Habits
Absenteeism…
Repeated tardiness…Conduct…Dress code. If your team leaders are
faced with these or other work habit issues, this module will show
them how to address these issues. Merely quoting company policy
and regulations to the noncompliant worker will not solve the problem.
The truly effective team leader immediately addresses poor work
habits in a supportive, non-threatening way.
Course Length: 1 to 1˝ hours
Customer Service Online
Delivering Customer Focused Service
An
interactive online skill builder for customer service professionals,
Delivering Customer Focused Service, gives you a chance to analyze
the skills and strategies you use every day in your job, to identify
the techniques that you do very well, and to develop ways for you
to do your job better. During this training, you will learn guidelines
for delivering customer focused serve including understanding your
role as a professional, the essential skills of communication-listening,
questioning, verifying, explaining, and a four-step customer service
model.
Course Length: 1 to 1˝ hours
Dealing with Difficult Customer Situations
Dealing
with Difficult Customer Situations is an interactive online skill
builder for customer service professionals to provide you with techniques
for dealing with difficult customer situations. Your role as a customer
service professional offers many rewards and satisfactions. But
there are many frustrations inherent in the job. During this training,
you will learn general guidelines for dealing with difficult customer
situations, two techniques for dealing with customers in such situations:
calming and focusing, and then practicing what you have learned.
Course Length: 1 to 1˝ hours
Telesales and Services Online
Initiating the Outbound Call
The
relationship established in the first few seconds of the outbound
telephone call will dictate the chances of success. But today it's
getting both harder and more important to move quickly to establish
a positive relationship with the customer. In this course, participants
will learn how to persuade the person they're calling to spend a
few minutes talking to them, so that they increase their chances
of finding ways in which your organization's products or services
will benefit the customer.
Course Length: 1 to 1˝ hours
Making Customer Recommendations
The
recommendation begins where the discovery leaves off, with a clear
consensus about the customer objectives. Their not selling products
and services, their selling "solutions" that can help the customer
reach his or her objectives. In this course, participants will learn
the 4-step recommendation process, which is an essential part of
your customer interactions.
Course Length: 1 to 1˝ hours
Negotiating About Money
Many
telesales people will find negotiating about money to be the most
difficult part of the entire selling process. There are a lot of
reasons for that. But the reality is that customers expect to pay
for the products or services they purchase. Their challenge and
businesslike manner. In this course, participants will learn the
foundations for selling interactions in which money does not become
a bone of contention. They will learn the important steps in the
selling as a service process.
Course Length: 1 to 1˝ hours
Completing the Customer Agreement
From
the moment a telesales person obtains the customer's "permission
to ask questions", they've been building a chain of agreement with
the customer. Now, it's time to turn that agreement into action.
By the end of the recommendation process, both the telesales person
and the customer have agreed that the products or services proposed
will provide customer benefits by helping achieve those objectives.
In this course, you will learn to obtain customer agreement to the
purchase.
Course Length: 1 to 1˝ hours
The Incoming Sales or Service Call
The
relationship telesales people establish in the first few seconds
of the customer's call will dictate they're chances of success.
The first words out of a telesales person's mouth are the most important
part of the whole customer interaction. In this course, participants
will learn what they can do to help make sure the conversation,
and relationship with the customer get off to a positive start.
They will also learn how they can make the transition from taking
an order or providing a service, to a sales conversation.
Course Length: 1 to 1˝ hours
Sales Online
Coaching the Consultative Sales Process
Coaching
the Consultative Sales Process is an interactive online skill builder
for sales management professionals. The purpose of this skill builder
is to develop your understanding of sales coaching, including planning
the coaching call, making the coaching call, and providing feedback
after the call. Your ability to effectively coach salespeople will
directly impact your career as a sales coach/manager and your sales
people's careers.
Course Length: 1 to 1˝ hours
Managing Sales Obstacles
An
interactive online skill builder for sales professionals, Managing
Sales Obstacles, the purpose of this skill builder is to develop
your understanding of sales obstacles, your ability to organize
effective responses, and your ability to apply key strategies to
improving your overall management of sales obstacles.
Course Length: 1 to 1˝ hours
Planning Effective Sales Calls
Planning
Effective Sales Calls is an interactive online skill builder for
sales management professionals. The purpose of this skill builder
is to develop your understanding of how to effectively plan for
sales calls. Specifically, this skill builder will address how to
profile customers, plan calls, and conduct post-call analysis.
Course Length: 1 to 1˝ hours
Sharpening Your Active Listening Skills
Sharpening
Your Active Listening Skills, is an interactive online skill builder
for sales professionals. The purpose of this skill builder is to
develop your active listening skills. Listening is far more than
just hearing. This course will help you in your ability to understand
the speaker's message; know what the speaker's statements mean;
and understand the reasons behind the message.
Course Length: 1 to 1˝ hours
Value-Added Selling
Value
Added Selling is an interactive online skill builder for sales professionals.
The purpose of this skill builder is to develop your understanding
of how to effectively add value to your sales. Specifically, this
skill builder will address how to establish rapport and trust, methods
for presenting your value, and value-added services to close the
sale. Value-added selling is essential to the successful outcome
of any sales call, especially when buyers have faith in your product,
but still have doubts about buying. During this course, the major
components of value-added selling will be addressed.
Course Length: 1 to 1˝ hours
Productivity Online
Achieving Communication Effectiveness
Administrative
and support personnel will learn effective communication techniques
thereby opening the door to dialogue, negotiation, and compromise.
Participants will also be trained to function more productively
through improved communication skills. More accomplished communicators
will work well with others to get tasks done faster and with fewer
mistakes. Support staff who are skilled communicators will be respected
within the organization, because they understand instruction, get
their thoughts across, influence others, and stimulate new ideas.
As a result, organizational productivity will increase.
Course Length: 1 to 1˝ hours
Performance Excellence Planning
Employers
who provide growth opportunities and who actively encourage employees
to do career/life planning boost morale and reduce turnover. Success
in the world is based not only on their ability to perform, but
also on their motivational level and their desire to succeed. To
be successful, everyone should develop the skills that will help
make the adjustments necessary to fit in and become a member of
society or a working team. This course will assist in assessing
capabilities, and aspirations and in changing work responsibilities.
Goals will be set to create an action plan to monitor progress to
insure achievement, both personally and professionally.
Course Length: 1 to 1˝ hours
Professionalism in the Office
Professionalism
in the Office is designed to teach the skills needed to be more
professional on the job. This course will emphasize the positive
results when an employee possesses courtesy, work organization,
time management skills, effective interpersonal communication skills,
knowledge of the organizational culture, and flexibility for change.
This course gives the opportunity to assess personal performance,
participate in learning experiences not available in the day-to-day
work environment, and define and evaluate personal goals/objectives
related to career growth.
Course Length: 1 to 1˝ hours
Diversity Awareness
This
interactive online skill builder will assist in understanding, recognizing
and appreciating that cultural diversity means being different form
others and learning how to celebrate those differences once they
are identified. The opportunity will be provided to learn and then
do something about personal understandings of other cultures. This
course will show how to interact with different kinds of people
and recognize the benefits that multi-culturalism can bring to our
lives. Diversity Awareness is a source of enrichment which can bring
a wealth of benefits to every organization.
Course Length: 1 to 1˝ hours
Understanding and Using Financial Data
This
course addresses the meaning and importance of financial statements,
financial terms, and ratios, analyzing an organization's financial
condition, investments, and increasing professional effectiveness.
Basic financial knowledge is imperative for long term success, because
money, well managed, causes the company to grow and prosper. The
purpose of this course is three-fold: to understand the thought
process of business, the terminology associated with business and
financial statements, and the experience of working through analysis
problems.
Course Length: 1 to 1˝ hours
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