Professionalism in the Office

Employee Development Services, Inc
801 Riverchase Drive
Brandon, MS 39047
phone: 601.992.4020
phone 800.344.4020
Fax: 601.992.4411
website:  www.eds-training.com
email:  info@eds-training.com

Objectives

At the end of this workshop, participants will:

• Recognize the qualities and learn the skills that make an employee more professional on the job.

• Be aware of the standards and abilities required for professional job performance.

• Better understand their organization's policies, procedures, and philosophies.

• Improve behavior related to interpersonal communication and courtesy.

• Promote cooperation and teamwork through better communication with peers, managers, and other coworkers.

• Increase productivity by knowing how to organize work, set priorities, and manage their time effectively.

• Accept organizational change and benefit from new opportunities.

• Understand that all professional skills and behavior can be learned, perfected, and used successfully in both the business world and their personal lives.

Office automation has changed the nature of office work.  Today, less time is required for traditional responsibilities, while tasks requiring organizational and management skills are becoming more important.  Now more than ever, employees need training in the basics of the work world:  professionalism, effective communication skills, and methods of increasing personal productivity and efficiency.

Who In Your Organization Will Benefit?

Administrative and support personnel.

Course Description

Professionalism in the Office trains participants to be more professional, thus more effective on the job.  Overall, the workshop focuses on the positive results generated by an employee who has mastered certain skills.

The five major topics addressed are:

• Understanding Corporate Culture and Identifying Your Role

• Professional Behavior

• Communication

• Time Management and Personal Organization

• Motivation and Self-Development

Presentations identify and discuss essential professional behavior.  Workshop activities stress converting that knowledge into skills needed on the job.

To ensure that skills practiced in the workshop are transferred to the job, all exercises and materials are job related.  In addition, participants learn how to use their Personal Organizer in the session so that they can put it to use immediately.

Course Format and Length

This seven-hour workshop can be delivered in one day or in two half-day sessions.  For most effective learning, 14 to 20 participants are recommended.  The workshop includes:

• Video modeling

• Readings and exercises

• Group discussions

• Self-evaluations

This program is designed to be led by one of your trainers.

Course Materials and Content

Videocassette – Integral to the program, this five-part, 30-minute, color video was produced specifically for this workshop.  It illustrates workshop concepts by showing both professional and unprofessional behavior.

Facilitator's Guide  – This binder contains all the instructions, methodology, and information needed to conduct the course.

Personal Organizer – This attractive notebook features useful office tools.  The six sections are:

• Participant Workshop Materials

• Monthly Calendar

• Weekly Calendar

• To Do Lists

• Notes

• Addresses