EDS

This module builds the foundation for helping your team leaders align team members with your organization's strategic objectives. Essential Skills of Leadership teaches team leaders how to maintain team members' self-esteem, focus on behavior, and encourage others to commit themselves to common goals.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1½ hours

Essential Skills of Communicating

Communicating effectively is the key to implementing good management skills. In this module, your team leaders learn to create a climate of open communication, design clear, concise messages, recognize nonverbal cues, probe for clarification, and how to confirm another person's understanding of the issues.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1½ hours

Effective Discipline

Most of us dislike having to discipline team members because feelings can be easily hurt and resentment can linger for a long time. The skills your managers and team leaders will learn in Effective Discipline will preserve team members’ self respect and egos while changing the unacceptable behavior. This process encourages the best kind of discipline, self-discipline. It also motivates team members to accomplish their goals and work well within the organization.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1½ hours

Developing Performance Goals and Standards

Unless your managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module teaches how to establish specific, measurable attainable, result-oriented and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1½ hours

Coaching Job Skills

Upon completion of this module, the team leader will have the skills to conduct a successful meeting with a team member on how to perform a job, task or skill. The team leader will also learn how to distinguish between performance problems that require coaching and those that can be best handled by some other means.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1½ hours

Delegating

This module give valuable insights into and practice of the “Three W’s” of effective delegation: When should team leaders delegate? Whom should they delegate to? And What explanation should they give to team members? This module also teaches how to use delegation as a motivational tool.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1½ hours

Managing Complaints

As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. Though Sometimes they may seem a barrage of whining, each complaint should be addressed and resolved. This module teaches how to resolve simple complaints and identify the “hidden agendas” that so often underlie chronic grievances.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1½ hours

Resolving Conflicts

Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module teaches managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it’s too late.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1½ hours

Supporting Change

As the link between management goals and the frontline labor force, the manager or team leader is the key to preparing for change. Dealing with the comfort level of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module teaches managers and team leaders how to introduce change without inducing defensive reactions.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1½ hours

Improving Work Habits

Absenteeism…Repeated tardiness…Conduct…Dress code. If your team leaders are faced with these or other work habit issues, this module will show them how to improve these issues. Merely quoting company regulations to the noncompliant work will not solve the problem. The truly effective team leaders immediately addresses poor work habit in a supportive way.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1½ hours

Providing Performance Feedback

This module teaches the way an evaluation is done by the experts. First, relevant performance standards are established. Then, the team member’s own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1½ hours

Communicating Up

Most managers and team leaders realize the importance of upward communication, but few accept their own managers. Managers and team leaders will learn how to model communication so that a desires result is achieved.
Course Length: Classroom 4-hours
CD-ROM, Network, Intranet, and Internet 1½ hours

Hiring Winning Talent

Hiring Winning Talent provides the process that reduces the time it takes to interview and select a qualified candidate. Provides the tools required to master the art and science of identifying and winning great new employees – those that will perform in the top 20%. Increase the retention of all new hires and reduce turnover.
Course Length: Classroom 4-hours

Motivation Team Members

Motivating team members opens each leader's thinking to truly explore what motivates team members and how to do it. MTM explores how each individual is different and how to create and improved work enviroment that will motivate their team.

Course Length: Classroom 4-hours

Solving Workplace Problems

In the workplace, solving problems is not only addressing issues and problems as they arise but also involves looking at the way things are currently being done to find better ways of doing them. The major problem encountered in solving problems occurs when the root cause is not properly defined or identified. In the rush to finish a project, people often jump to conclusions and take action on the first solution that appears when most times there are multiple solutions. Determining the best solution requires a problem solving process.



					Classroom Supervision View Demo » Leadership/Supervision Matrix Classroom Essential Skills Modules Include: » Essential Skills of Leadership » Essential Skills of Communicating Interpersonal Skills Modules Include: » Effective Discipline » Developing Performance Goals and Standards » Coaching Job Skills » Delegating » Managing Complaints » Resolving Conflicts » Supporting Changes » Improving Work Habits » Providing Performance Feedback » Communicating Up Classroom Supervision PLUS » Motivating team Members » Hiring Winning Talent » Solving Workplace Problems Call 800-344-4020 for sample of actual training program. Essential Skills of Leadership This module builds the foundation for helping your team leaders align team members with your organization's strategic objectives. Essential Skills of Leadership teaches team leaders how to maintain team members' self-esteem, focus on behavior, and encourage others to commit themselves to common goals. Course Length: Classroom 4-hours CD-ROM, Network, Intranet, and Internet 1½ hours Essential Skills of Communicating Communicating effectively is the key to implementing good management skills. In this module, your team leaders learn to create a climate of open communication, design clear, concise messages, recognize nonverbal cues, probe for clarification, and how to confirm another person's understanding of the issues. Course Length: Classroom 4-hours CD-ROM, Network, Intranet, and Internet 1½ hours Effective Discipline Most of us dislike having to discipline team members because feelings can be easily hurt and resentment can linger for a long time. The skills your managers and team leaders will learn in Effective Discipline will preserve team members’ self respect and egos while changing the unacceptable behavior. This process encourages the best kind of discipline, self-discipline. It also motivates team members to accomplish their goals and work well within the organization. Course Length: Classroom 4-hours CD-ROM, Network, Intranet, and Internet 1½ hours Developing Performance Goals and Standards Unless your managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module teaches how to establish specific, measurable attainable, result-oriented and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards. Course Length: Classroom 4-hours CD-ROM, Network, Intranet, and Internet 1½ hours Coaching Job Skills Upon completion of this module, the team leader will have the skills to conduct a successful meeting with a team member on how to perform a job, task or skill. The team leader will also learn how to distinguish between performance problems that require coaching and those that can be best handled by some other means. Course Length: Classroom 4-hours CD-ROM, Network, Intranet, and Internet 1½ hours Delegating This module give valuable insights into and practice of the “Three W’s” of effective delegation: When should team leaders delegate? Whom should they delegate to? And What explanation should they give to team members? This module also teaches how to use delegation as a motivational tool. Course Length: Classroom 4-hours CD-ROM, Network, Intranet, and Internet 1½ hours Managing Complaints As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. Though Sometimes they may seem a barrage of whining, each complaint should be addressed and resolved. This module teaches how to resolve simple complaints and identify the “hidden agendas” that so often underlie chronic grievances. Course Length: Classroom 4-hours CD-ROM, Network, Intranet, and Internet 1½ hours Resolving Conflicts Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module teaches managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it’s too late. Course Length: Classroom 4-hours CD-ROM, Network, Intranet, and Internet 1½ hours Supporting Change As the link between management goals and the frontline labor force, the manager or team leader is the key to preparing for change. Dealing with the comfort level of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module teaches managers and team leaders how to introduce change without inducing defensive reactions. Course Length: Classroom 4-hours CD-ROM, Network, Intranet, and Internet 1½ hours Improving Work Habits Absenteeism…Repeated tardiness…Conduct…Dress code. If your team leaders are faced with these or other work habit issues, this module will show them how to improve these issues. Merely quoting company regulations to the noncompliant work will not solve the problem. The truly effective team leaders immediately addresses poor work habit in a supportive way. Course Length: Classroom 4-hours CD-ROM, Network, Intranet, and Internet 1½ hours Providing Performance Feedback This module teaches the way an evaluation is done by the experts. First, relevant performance standards are established. Then, the team member’s own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member. Course Length: Classroom 4-hours CD-ROM, Network, Intranet, and Internet 1½ hours Communicating Up Most managers and team leaders realize the importance of upward communication, but few accept their own managers. Managers and team leaders will learn how to model communication so that a desires result is achieved. Course Length: Classroom 4-hours CD-ROM, Network, Intranet, and Internet 1½ hours Hiring Winning Talent Hiring Winning Talent provides the process that reduces the time it takes to interview and select a qualified candidate. Provides the tools required to master the art and science of identifying and winning great new employees – those that will perform in the top 20%. Increase the retention of all new hires and reduce turnover. Course Length: Classroom 4-hours Motivation Team Members Motivating team members opens each leader's thinking to truly explore what motivates team members and how to do it. MTM explores how each individual is different and how to create and improved work enviroment that will motivate their team. Course Length: Classroom 4-hours Solving Workplace Problems In the workplace, solving problems is not only addressing issues and problems as they arise but also involves looking at the way things are currently being done to find better ways of doing them. The major problem encountered in solving problems occurs when the root cause is not properly defined or identified. In the rush to finish a project, people often jump to conclusions and take action on the first solution that appears when most times there are multiple solutions. Determining the best solution requires a problem solving process. Back to top







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